Law Enforcement Agencies (LEAs)

Last updated September 3, 2026

Nova Wholesale Bridge operates carrier voice infrastructure. We take seriously both our obligation to assist lawful investigations and our obligation to protect the privacy of the businesses that route traffic across our network. This page explains how to submit a request, what we need in order to act on it, and what is realistically available.

Who this page is for

This page is intended for law enforcement agencies, regulators, and others serving legal process. If you are a customer with a question about your own account or your own records, please contact us through the normal support channels instead, we can help you faster there.

What we require

We respond to requests that are supported by valid US legal process, properly served, and issued by an authority with jurisdiction over Nova Wholesale Bridge. Requests that do not meet these conditions will be declined, and we will say so rather than leaving you waiting.

Every request should include:

• The issuing authority and legal basis, the subpoena, court order, warrant, or equivalent instrument, attached in full rather than summarized.
• Identifying details, the telephone number, DID, SIP account, IP address, or trunk identifier the request concerns. A request we cannot tie to a specific identifier is a request we cannot answer.
• A defined time range. Requests without one, or covering an open-ended period, will be narrowed in consultation with you.
• The specific records sought, for example call detail records, subscriber information, or preservation only.
• Verifiable agency contact details, including an official agency email domain, so we can confirm the request is genuine before acting on it.

We verify the authenticity of every request before disclosing anything. This is not an obstacle to legitimate investigations, impersonation of law enforcement is a real and recurring method of obtaining customer data, and verification protects the integrity of your investigation as much as it protects our customers.

What records may be available

What we hold depends on the service the customer takes and how long ago the activity occurred. In general, the categories are:

• Subscriber information, the account details a customer provided when contracting with us, and the numbers or trunks assigned to that account.
• Call detail records (CDRs), metadata about calls carried across our network, such as originating and terminating numbers, timestamps, and duration.
• Number assignment records, which account a given DID was assigned to during a specified period.

We do not routinely record or store the content of calls or messages carried across our network. Interception of content requires the specific legal instrument that authorises it in the relevant jurisdiction, and is handled separately from the record requests described above.

Records are retained in line with applicable law and our internal retention schedule. Retention is finite: if the activity you are investigating is old, tell us the date range early and we will confirm what is still available before you invest time in a formal request.

Emergency requests

Where there is an imminent risk of death or serious physical harm, we will review a request on an expedited basis and may disclose information without waiting for formal process, to the extent the law permits.

Mark the subject line “EMERGENCY DISCLOSURE REQUEST” and describe the nature of the emergency, the harm at risk, and why the information requested is needed to prevent it. Please do not use this route for matters that are urgent but not life-threatening; doing so slows down the requests that genuinely are.

Preservation requests

We will honour a properly submitted request to preserve records pending service of legal process. A preservation request does not by itself result in disclosure. It holds the records so that they remain available while process is obtained. Please specify the identifiers and the time range to be preserved.

Response times

We acknowledge requests promptly and work to respond within the period specified by the legal process, or otherwise within a reasonable time. If a request is broad, ambiguous, or technically difficult to fulfill, we will come back to you to narrow it rather than returning nothing.

Notice to our customers

Our customers are businesses, and our default position is that they are entitled to know when their records have been requested. We may therefore notify the affected customer of a request unless we are legally prohibited from doing so, or where we have a good-faith basis to believe that notice would create a risk of harm, or would result in the destruction of evidence.

If your request should not be disclosed to the customer, say so explicitly and identify the legal basis for the prohibition.

Costs

Where the law permits, we may seek reimbursement for the reasonable costs of responding to a request, particularly where compiling the records requires significant engineering time. We will tell you in advance if that applies.

Requests from outside the United States

We operate US voice infrastructure and are subject to US legal process. Process issued by a foreign authority is not directly enforceable against us, and will generally need to be directed through the applicable mutual legal assistance channel or a US court. We will tell you if we believe that is the case rather than leaving the request open.

Reporting abuse of our network

If you are reporting fraudulent or abusive traffic rather than seeking records, that goes to a different team and does not require legal process. See our Acceptable Use Policy or write to info@novawbridge.com.