Nova Wholesale Bridge
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Acceptable Use Policy

The traffic we carry, the traffic we won't, and what happens when a customer crosses the line.

Last updated September 3, 2026

This Acceptable Use Policy (the “Policy”) governs use of all services provided by Nova Wholesale Bridge (“we”, “us”), including SIP trunking, hosted PBX, DID numbers, inbound and outbound calling, and messaging. It applies to every customer, and to every end user a customer permits to use the services.

We run our own network. That means the traffic our customers send is traffic we are accountable for, to the carriers we interconnect with, to the regulators in the markets we serve, and to the people who receive the calls. This Policy exists so that everyone knows where the line is.

Using the services means agreeing to this Policy. It forms part of your agreement with us, and where it conflicts with a specific negotiated contract term, that contract term controls.

1. General obligations

You must:

  • Comply with all federal and state laws and regulations applicable to your traffic, including FCC rules and the TCPA. Our carrying a call is not a representation that placing it was lawful.
  • Hold, and maintain, any license, registration, or consent your use of the services requires.
  • Keep your account credentials, SIP registrations, and IP allow-lists secure, and tell us promptly if you believe they have been compromised.
  • Provide accurate account and billing information, and keep it current.
  • Ensure that anyone you allow to use the services, including your own customers, if you resell, complies with this Policy. You remain responsible for their traffic.

2. Prohibited use

You must not use the services to:

Unlawful and harmful activity

  • Break any applicable law, or facilitate anyone else doing so.
  • Harass, threaten, stalk, defraud, or abuse any person, or transmit content that is unlawful in the jurisdiction where it is received.
  • Distribute malware, or conduct phishing, vishing, or any other social engineering campaign.
  • Infringe intellectual property rights, or misappropriate confidential information.

Telecoms fraud

  • Traffic pumping / access stimulation, artificially inflating call volumes to a destination in order to generate termination revenue.
  • Access stimulation, routing or terminating traffic in a way designed to inflate intercarrier compensation.
  • Wangiri (“one ring and cut”), placing calls designed to provoke an expensive call back.
  • Toll fraud and PBX compromise, using, or knowingly allowing the use of, compromised equipment or stolen credentials to originate calls.
  • Interconnect evasion, routing traffic in a way that evades lawful interconnect or intercarrier compensation arrangements, including misrepresenting traffic as local when it is not.

Caller identity

  • Transmit inaccurate, misleading or falsified caller ID with intent to defraud, cause harm or wrongfully obtain anything of value. In the US this is prohibited by the Truth in Caller ID Act.
  • Present a number you are not authorized to use, or that has not been allocated to you or to the party on whose behalf you are calling.
  • Present a number that cannot receive return calls where the applicable regulator requires one that can.

Presenting a customer's own verified number on their behalf is a legitimate and expected use of the services. Deliberate misrepresentation of origin is not, and is one of the fastest routes to suspension.

Unsolicited and automated calling

  • Place unsolicited marketing calls or texts except where you hold the consent required by the TCPA and have screened against the National Do Not Call Registry and any applicable state list.
  • Operate automated dialling in a way that produces abandoned or silent calls beyond the limits permitted by the applicable regulator.
  • Send messaging from an unregistered 10DLC campaign or an unverified toll-free number, or in breach of the CTIA messaging principles.

AI voice agents

We built the network to carry AI voice traffic, and we want customers running agents on it. The conditions are straightforward:

  • Where federal or state law requires disclosure that the caller is an automated or AI system, make that disclosure. Several states now do, and the FCC treats AI-generated voices as artificial under the TCPA.
  • Do not use synthetic or cloned voices to impersonate a real, identifiable individual without that person's consent.
  • Do not deploy agents in a way that is designed to deceive the called party about who is calling or why.
  • Honour opt-out and do-not-call requests captured by an agent as promptly as you would honour one taken by a person.

Network and traffic integrity

  • Interfere with the operation of our network or anyone else's, including through denial-of-service traffic, SIP flooding, or registration attacks.
  • Attempt to gain unauthorised access to any system, account, or network, or probe or scan for vulnerabilities without authorization.
  • Send traffic whose profile degrades service for others, for example sustained high-volume short-duration calling, or answer-seizure and call-duration patterns consistent with fraud or automated abuse.
  • Exceed provisioned channel capacity in a way that destabilises routing, or circumvent technical controls we apply to your account.
  • Misrepresent traffic type or destination in order to obtain rates that do not apply to it.

3. Numbers

Telephone numbers assigned to you are allocated, not sold. You must use them in accordance with FCC numbering rules and any restriction on how a number type may be used, and you must keep the E911 registered address for each number accurate and current.

Numbers may be reclaimed where a regulator requires it, where the allocation conditions are not met, or where an account is terminated for a breach of this Policy.

4. Monitoring

We do not monitor the content of the calls or messages we carry. We do monitor traffic patterns, volumes, destinations, durations, and answer rates, for fraud, security, billing integrity, and network stability. Automated controls may block or rate-limit traffic that matches known fraud signatures before a person has reviewed it. Where that happens to legitimate traffic, contact us and we will investigate and restore it.

5. Reporting a violation

If you believe traffic originating from our network breaches this Policy, tell us at info@novawbridge.com. Please include the numbers involved, timestamps with a time zone, and any call records or headers you have. Reports with specifics get acted on; reports without them are difficult to trace.

6. Consequences of a violation

Where we determine that this Policy has been breached, we may take any of the following steps, in proportion to the seriousness of the breach and the risk it presents:

  • Contact you and require the activity to stop.
  • Block, filter, or rate-limit the traffic concerned.
  • Suspend affected numbers, trunks, or the account.
  • Terminate the services in accordance with your agreement.
  • Withhold or reclaim revenue attributable to fraudulent traffic, and recover costs and third-party charges we incur as a result of the breach.
  • Report the activity to carriers, the FCC, the Industry Traceback Group or law enforcement where we are required to, or where we consider it appropriate.

Where the risk allows, we will contact you before suspending anything. Where it does not, active fraud, an ongoing attack, a compromised PBX originating traffic at volume, we will act first and explain immediately afterwards. Suspension for an urgent risk is not a judgement that you caused it; a compromised PBX is something that happens to careful people, and we would rather stop the bleeding and sort out the cause with you afterwards.

You remain responsible for charges incurred by traffic originated from your account, including traffic resulting from equipment or credentials of yours that were compromised.

7. Cooperation with authorities

We cooperate with law enforcement and regulators where we are legally required to do so. Our process for handling legal requests, and what we will and will not disclose, is set out on our Law Enforcement Agencies page.

8. Changes to this Policy

Telecoms fraud and the rules around it both change, so this Policy will change with them. The current version is always the one published on this page, and the date at the top reflects when it last changed. Continuing to use the services after a change means accepting the updated Policy. We will give notice of material changes where your agreement requires it.

9. Governing law

This Policy is governed by the laws of the State of Colorado, United States, without prejudice to any mandatory local law applying to traffic in a particular market.

10. Contact

Questions about this Policy, or about whether a particular use case is acceptable, are welcome before you build on it rather than after. Write to info@novawbridge.com or use our contact form.